If an important decision had to be made, but you couldn’t reach the manager, what would you do?
Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?
What would you do if an employee was underperforming?
If you had to attend to customers, the manager and a shipment at the same time, what would you do?