Assistant Manager

Interview Questions

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Operational and Situational questions

If an important decision had to be made, but you couldn’t reach the manager, what would you do?

Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?

What would you do if an employee was underperforming?

If you had to attend to customers, the manager and a shipment at the same time, what would you do?

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Role-specific questions

Why does a department need an assistant manager?

What kind of reports should an assistant manager prepare?

How do you decide how to delegate responsibilities?

Do you mind working with targets?

What’s your experience with hiring personnel?

What financial statements do you have experience with?

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Behavioral questions

Recall a time you showed excellent customer service

Tell me about a time you had to fire someone. What was the reason and how did you do it?

Have you ever made a mistake as an assistant manager? What happened?

Give me an example of a time you reviewed a process to make it more efficient

Tell me about a time you took the lead over a difficult project and helped the team achieve success

Describe a time you had to make a decision without adequate information. How did you do it?

Tell me about a time you had a conflict with your supervisor. How did you resolve it?

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