Field Service Technician

Interview Questions

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Operational and Situational questions

A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?

How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?

You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?

You are asked to fix a printer. All you know is that when the customer tries to print, there’s an ‘error’ notification. What additional questions would you ask to better identify the problem?

Are you familiar with our products? Can you think of some of our common customer queries?

How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?

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Role-specific questions

What does excellent after-sales support mean to you?

Do you have a valid driver’s licence?

Walk me through the process of updating the computer operating system.

How do you install antivirus software?

How do you access the Recovery Control in Windows?

Can you name a few ways to increase a laptop’s battery life?

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Behavioral questions

Describe a situation where you have dealt with an angry customer. How did you handle their complaints?

What resources do you use to discover the latest technology trends?

What’s your area of expertise? Is there something you would like to learn more about?

Describe the hardest problem you have faced so far. What made the situation complex and how did you manage to handle it?

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